If they want to see the current session, they can instruct the users on how
to send a remote help request.

Laura

> -----Original Message-----
> From: Curt Shaffer [mailto:cshaffer (at) gmail (dot) com [email concealed]]
> Sent: Thursday, May 11, 2006 10:29 AM
> To: focus-ms (at) securityfocus (dot) com [email concealed]
> Subject: RDP to XP clients
>
> I am just wondering how everyone out there is utilizing the
> RDP client on XP workstations. My helpdesk has been asking
> for the password from the users to log into the current
> session. Is there some sort of shadowing they can do with
> their own usernames instead? We are running into this whole
> thing of where some users are actually saying "I'm not
> supposed to give that out" as they were trained, and good for
> them. What we need though is the ability to connect to their
> current session via RDP to see the problem they are having as
> it is happening.
>
>
>
>
>
> Thanks
>
>
>
> Curt
>
>
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