Hello all,
I wonder if anyone on the list who might work for a good sized enterprise (10,000+ seats) has gone through the excercise of removing administrative rights from the user community?
Aside from the effort to inventory all applications and ensure that they work with restricted permissions, I forsee that such an effort would likely require changes to the entire support model. Instead of relying on users to install their own software, it would need to be done for them. New hardware would require intevention, etc.
If someone has completed this, was support a major new burden, or was it not as difficult as it might be? If it was, how much of a burden was it (+ desktop support headcount? +helpdesk calls?)?
I wonder if anyone on the list who might work for a good sized enterprise (10,000+ seats) has gone through the excercise of removing administrative rights from the user community?
Aside from the effort to inventory all applications and ensure that they work with restricted permissions, I forsee that such an effort would likely require changes to the entire support model. Instead of relying on users to install their own software, it would need to be done for them. New hardware would require intevention, etc.
If someone has completed this, was support a major new burden, or was it not as difficult as it might be? If it was, how much of a burden was it (+ desktop support headcount? +helpdesk calls?)?
-Ds
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