> >As they used the machine for work and personal banking

That's a very important point here-scale of the client is sometimes
important in deciding how to approach a job. Ie smaller, home-based customer
wants to pay less, have things more convenient and worries little about
security (hang on, that sounds like some big customers too!)
Whereas businesses rely on their systems having a higher level of security
management.
However, if you ask 'little' people if they do banking and personal work on
the machine and they say 'Yes,', I'm sure they will want to know that it is
as secure as possible.

I had a friend whose machine I had to nuke/reinstall because she had some
spyware that was autodialing every time she booted and removing it seemed to
do the trick but she didn't want to take the risk-because she had already
seen how her phone bill had been affected.

> >-----Original Message-----
> >From: listbounce (at) securityfocus (dot) com [email concealed] [mailto:listbounce (at) securityfocus (dot) com [email concealed]]
> >On Behalf Of Colin Copley
> >Sent: Wednesday, March 19, 2008 7:52 AM
> >To: Mike Moratz-Coppins
> >Cc: focus-ms (at) securityfocus (dot) com [email concealed]
> >Subject: Re: More along the lines of malware disinfection
> >
> >Mike Moratz-Coppins wrote:
> >>Purely monetarily speaking, I love the idea of reinstalling every
> >machine that gets a virus. I
> >>might have earnt about 4 times more money than I have to date running my
> >business, however I don't
> >>think customers would appreciate their computer install being nuked
> >every time they have a malware
> >>issue. I would say that so far I've done about 50 installs of Windows
> >(computer building aside)
> >>whereas I have attended about 200 appointments where I have removed some
> >form of malware from a
> >>computer.
> >
> >Hello
> >Recently I was setting up wireless for a customer. Found a piece of
> >malware vb.cc I think. checked
> >hosts, registry, accounted for any processes I didn't know, ran anti-
> >virus, rootkit revealer,
> >couldn't see any further signs of compromise, and the PC ran as well as I
> >might have expected,
> >broadband running fine too. I informed the customer anyway of the risks,
> >feeling bad like I was
> >fishing for more work I told them they were probably perfectly safe but
> >couldn't be 100% without
> >doing more work or a full service on the box. And left it up to them.
> >
> >As they used the machine for work and personal banking they preferred a
> >full service (should always
> >work better after a clean rebuild anyway).
> >
> >5430 infected files.
> >
> >Kind Regards
> >Colin

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