Comcast targets Internet `abusers' but won't reveal limits

Comcast targets Internet `abusers' but won't reveal limits
Matthew Fordahl, The Associated Press 2004-01-29

By all accounts, George Nussbaum demands a lot from his Internet connection. He streams video and transfers large files from his office. His family downloads movie trailers and his stepson listens to and buys music online.

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-29
Cdn Subscriber (2 replies)

Rogers Cable in Canada is doing the same thing. Suspending users and not giving ANY information as to what the limit is, what the user is using and what the average person is. Seems like a shady business practice to me....

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

Looks like Rogers copied the Comcast practice. The only difference is that the threatening letters and the subsequent disconnections are triggered much sooner: I was downloading about 40GB/month and got disconnected. I switched to DSL since then....

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Re: Comcast targets Internet `abusers' but won't reveal limits 2007-07-28
Anonymous

Rogers is the shadiest buisness i have EVER had anything to do with...

Anything Rogers i would stay away from!

...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-29
Anonymous (2 replies)

If they want to save on bandwidth, try controlling your customers connections to outside email servers for spam purposes and they'll probably see a huge reduction. (see www.senderbase.org)...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Phil Karn (1 replies)

Some of us are *not* spammers but still prefer to access outside mail servers. I see no valid reason for an ISP to block legitimate access to external mail servers and force us to use their own unreliable and slow mail relays.

Arbitrary, heavy-handed ISP policies have got to stop. One tool that m...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (2 replies)

It's not a matter of the type of data that's being transferred but the amount. Traffic is not free. ISPs have to pay for the traffic to someone else and even if it stays in house, downloading a terabyte in 1 month is just obscene!

If the cost of this bandwidth were passed onto the consumer, the t...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

"If the cost of this bandwidth were passed onto the consumer, the traffic would drop drastically!"

And so should the prices, for those who don't download/upload as much as descibed in the article. Am I right or am I right?...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (1 replies)

Tiered bandwidth my ass...

When cable services first started, it was clean and uncapped and no one complained. The cable companies were shooting for new customers and let us all have a nice and enjoyable experience.

NOW - that they have their customer base, they are raping us. Implementing c...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

While I think it's a dirty trick to tell your customers to keep their bandwidth usage under an undisclosed limit, and I sympathise with your AT&T experience, your attitude about your always on connection needs some adjustment.

You're confusing an always on connection with a clear channel connect...

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try controlling your customers connections to outside email servers for spam purpose 2004-01-30
an IRT staffer

The largest problem isn't spammers on cable modems... it's spammers compromising high speed customers for spamming. Blocking outbound port 25 to non-provider MX's would significantly reduce UCE, and would be well complemented by volume throttling and filtering at the ISP side both inbound and outbo...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (3 replies)

The article should point out that not all cable providers are as bad as Comcast.

Cablevision's Optimum Online service, which I use in NJ, is outstanding. They do NOT cap their service (8Mb down, 1Mb up). While I consider myself to be a heavy user, I have NEVER had a problem with my usage (unch...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

I'm a field tech for comcast, and have never seen one of these letters. Not saying they don't exist, or people in my area's haven't received them. More then likely they don't roll me out there. **shrug**

Regardless, it sickens me that the company I work for is doing this kind of thing.

what...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

Comcast is the worst case scenario. This company just does not care. Here is a test, try to find a technical support # on their website. I looked for an hour and could not find one. This just shows you how much they care. Hold time on support regularly exceeds 45 minutes....

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

I have Cablevision also, and must say I have been very, very happy with their service. My friend has Comcast (we call it Comcrap) and they limited upload and download speeds. Then he upgraded to their business grade service and they kept taking away the IP addresses he had assigned to him and gave t...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

Well here in Canada, Im signed up with shaw and when we got warnings for our bandwidth usage, I asked em what the limit was and surprisingly they actually told me what the limit was and referred me to the updated TOS. For personal accounts it 20 GB up/down combined and for the soho accounts it 50 G...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (2 replies)

This is ridiculous...

If I pay for 1 mbps of bandiwidth, and I constantly use the full 1 mbps which I paid for, I am not 'abusing' anything- I am USING WHAT I PAID FOR....

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (4 replies)

The problem stems from a very common practice called overselling your capability. How it works is quite simple. Say your cable provider has a single OC-3 connection to the internet (155 Mbit). Say also that they also provide a 1 Mbit connection to their customers. At a 1:1 sell ratio, that is 15...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (1 replies)

I beg to differ with there not being 100 GB a month worth of content out there that is worth downloading.

Just one or two email worms or network worms can cause 50-80 GB of "downloads" a month. Why am I "charged" for usage for things like that? I didn't request it, so it shouldn't count against m...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (2 replies)

Cable co (MSOs) can show whether or not the traffic came from your connection. Whether or not you requested it is irrelevant. If you bought a car and registered it under your name then gave your car to a friend to go and run into others on the street, aren't you going to take responsibility for it?
...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

Your analogy is flawed. He's not talking about outbound traffic from his system. He's talking about the Gigs upon Gigs of inbound virus traffic and spams. I can have a near-fully firewalled system (only allow ping) and I'll see a substantial amount of traffic due to attempted port scans, virus pr...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

Don't sell the damned service though if you CANT support it!

That then travels upon you again as it's YOUR responsibility and fault! NOT the customers! We are buying a service, and should be able to use it to the fullest....

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

So... do they pay back people who don't use the full bandwidth? or do they just keep the dough to themselvs?...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (2 replies)

"Besides, my God people, 100 Gig a month???? What the heck are you all downloading? There isn't that much content out there that is WORTH download in the first place"...

That is the word of an anonymous off the record source that we have no way to verify is the official policy, that he even works...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

Exactly, "unlimited access" is something that carried over from the days where the only access available was dialup. When broadband started up, what better way to advertise it than bring back the good ol' "unlimited access". Okay so back in the dialup-only days, you'd never be an abuser because it w...

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Re: Comcast targets Internet `abusers' but won't reveal limits 2008-01-04
Anonymous

I believe in big bandwidths.why? this month i have gotten two files 1(file size(41.4gig) uploaded of the file so far(5.39gig).the other file(file size(8.90gig)upload of the file so far(4.57gig)i need the big connection to host my downloading.have not capped my comcast internet yet and hopefully neve...

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Compare this to airline overbooking 2004-01-30
Anonymous

Airlines overbook passengers. Airlines must compensate passengers when a flight is actually overfilled. They accept the risk that everyone actually shows up. Both the airline and passengers still benefit by being able to keep the costs down. The airline sells more tickets than seats that are ava...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

Well cable connections in canada are on average 10mbit connections (the theoretical limit of the modem and a speed easily achievable on some MSOs.) The average charge on this type of connection is about $45 CDN.

If you went to a company like big pipe or sprint or bell nexia and requested a 10 mbi...

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Not only cable companies, dsl too. 2004-01-30
Anonymous (2 replies)

"I am not aware of any DSL provider that limits the number of bytes available or charges more if a circuit is used more," said Verizon spokesman Eric Rabe.

Contray to Mr Rabe opinion, DSL providers do limit the number of bytes. Specifically NovaOne in Dallas, Texas limits users without comment o...

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Not only cable companies, dsl too. 2004-01-30
Anonymous (3 replies)

Wow - USA is going the way of Australia.

We (in Aus) have always had limited internet plans due to the way US companies charge us for the priviledge of connecting to the net - so our providers have no alternative but to charge for/cap usage.

Recently it has eased off some, with my own plan now...

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Not only cable companies, dsl too. 2004-01-30
Anonymous

A voice of reason beckons through the dark clouds from the land down under. My gf talks about you folks all the time and the great time she had there. I really need to come visit soon!...

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Not only cable companies, dsl too. 2004-01-30
Anonymous

Actually, you are getting screwed because Telstra is run the the Devil himself. They over charge you and won't acknowledge their mistakes.

Yep, even a guy over here in the U.S. has read enough about how Telstra is screwing everyone over in AU.

Maybe you should try reading about them too....

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Not only cable companies, dsl too. 2004-01-30
Anonymous

It may be true that we are lucky but it still does not change the fact that if you paid for 10Gb/ month and actually used all 10 Gb then you provider said "hey you use it too much... the average user of that plan is much less" then you would feel cheated. Are we fortunate, yes, does that give the ...

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NovaOne has better things to worry about... 2004-01-30
Anonymous

NovaOne isn't limiting you on purpose, it's just that they can't afford to purchase more bandwidth. They got better things to worry about than limiting the little they've still got, like about how they're going to pay their debts......

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (1 replies)

My friend got this letter from their cable ISP:

We would like to advise you that there has been excessive usage on your Rogers Hi-Speed Internet account which is in violation of our end user agreement with you and in particular, your agreement not to use the service in a way that creates an unusu...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (2 replies)

can't a class-action lawsuit be filed against these ISPs?

why hasn't anyone suggested this?

...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (1 replies)

90% of Hawaii DSL providers have bandwidth caps and is the #1 reason why Hawaii DSL has not been popular ...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Smoovious

> 90% of Hawaii DSL providers have bandwidth caps and is

> the #1 reason why Hawaii DSL has not been popular

Well, that isn't exactly a fair comparison, Hawaii having a special circumstance.

High speed landlines come at a premium over there, what with having to have such long cables run alon...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

Class action? meh... when you signed up for internet service you are also agreeing to the ToS or AUP (Terms of service or Acceptable usage policy.) It's just like you sign up for a credit card, you agree to pay your bill each month.

The only difference is ISPs put the agreement online. Saying you...

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Think about the numbers 2004-01-30
Anonymous (3 replies)

The numbers are outrageous. Think about:

1 terabyte = continuous download at maximum speed 3Mbps for full month!

Upstream speeds are typically smaller than the 3Mbps downstream -- and thus a personnel web server or video server would never hit those limits!

100 gigabytes = about 2.4hrs conn...

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Re: Think about the numbers 2004-01-30
Anonymous

The question is whether that is the limit that is being hit or not. Comcast could be only targeting a small percentage of those going over their "internal" limit of 10GB/month, for example....

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Think about the numbers 2004-01-30
Anonymous

Someone FINALLY mentioned it.

Serving from a Comcast cable connection is illegal. It violates the service agreement. You cannot legally run a web server, a mail server, even KaZaa. Of course, since you don't have a static IP number, a web server isn't very useful anyway.

Cable companies are in...

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Think about the numbers 2004-01-30
Anonymous (1 replies)

3 mb/s ~ 375kB/s

10 mb/s ~ 1250kB/s

In canuckville, a 10mb/s connection can be obtained with either a rogers or a shaw connection and on the residential package.

Try download after peak hours, ie. after 10pm ET, and compare your speeds to peak hours (north american peak that is) You'll see a ...

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Think about the numbers 2004-02-02
Anonymous

Some more numbers and some technical details ;)

As far as I know the cap ceiling is imposed on the modem itself. This does not imply that hooking up more computers on a router/switch/hub will allow you to download/upload more because of the data transfer has a bottleneck at the cable modem.

Co...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (2 replies)

i was suspended TWICE by comcast.... once by their netowrk abuse department, and a second time by an error in their network abuse policy machines.

after talking with network abuse many times on the phone... i was able to pull it out of them that the CAP was in fact 100 gigs per month. i log all m...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (2 replies)

I've been looking for an excuse good enough to switch over to DSL now that it's available in the area. That action would be the proverbial straw. It would be my great pleasure to tell 'Commie-cast' to take a flying kiss at a rolling doughnut. I'm not sure if the person from Australia has a 100% vali...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (1 replies)

Again, you're violating your service agreement by serving (unless they're different around the country, but I doubt that one joy of conglomerates is that they're usually pretty consistent)....

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

Service agreement is usually set by the ISP itself. Servers are usually a no-no on the residential connection.

From a customer service point of view, yes it may be bad to lose a customer due to bandwidth problems. It is still however better than losing tons more due to bad speeds.

G-Unit...

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Re: Comcast targets Internet `abusers' but won't reveal limits 2005-07-21
Anonymous

comcast's service agreement says no-no to servers, so you're violating the service agreement right there....

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (2 replies)

the problem isnt about bandwidth, im sure its more about piracy, anyone using a cable connection for normal reasons, streaming audio and video, downloading a few files, pictures, programs etc and uploading files would never use 100 gigs a month total. The only way you would ever hit that is if you ...

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Re: Comcast targets Internet `abusers' but won't reveal limits 2005-07-21
Anonymous

i think you are wrong. the cable company doesn't give a crap. they are about their own pockets, and that's it.

...

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Re: Comcast targets Internet `abusers' but won't reveal limits 2007-12-09
Anonymous

The only reason behind any cable or dsl ISp capping or interfering with p2p or service in anyway shape or form is for GREED . Cox tried to inform me I had to pay extra to share my internet between two pc's . I informed them it is a part of my pc's OS and I do no t have to pay them extra for it . G...

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Cox Cable's byte caps - what a JOKE 2004-01-30
Anonymous (1 replies)

Cox Cable openly publishes the "byte caps" for their high-speed internet service: 30 GB/month or 2 GB/day down, 7.5 GB/month or 1 GB/day up. Recently, they have started to offer a "Premier Plan" which offers a whopping 50 GB/month down and 12.5 GB/month up. The standard plan costs "only" $49.95/mont...

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Cox Cable's byte caps - what a JOKE 2004-01-30
Anonymous

Granted, getting 500GB/mo for $50 is not bad. Did you mention that if you go over that amount that you'll get charged on either a per MB or a per GB?

Also, I'm betting this is just pure hosting and doesn't include a connection to the internet which means you still need to shell out some extra $$$...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
peter (at) kickit (dot) to [email concealed]

Everyone keeps saying Comcast, won't publish the numbers. But, in fact, they *HAVE* published the numbers. They are right there in the article.

"Comcast says the few people who receive the warning letters typically consume 100 times more than the average user."

That appears to be the trigger t...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous (2 replies)

I am a Comcast user and a heavy downloader. I probably don't even hit the 50 gigabyte point. I have never received a letter.

Comcast for the most part has been great. The only problem I have with them is this "Big Speed" upgrade we were supposed to get. Early this year and with big press Comcast ...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

Sorry the speed increase hasn't hit you yet, but it is happening. Here (Montgomery County, MD) we started seeing it about two months ago, and it was noticeable and verifiable. Hang in there...it will get to you eventually.

...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

Just so you know, I got an e-mail from Comcast a couple of weeks ago, saying that it was coming soon... Hopefully that helps a little, though it sure as hell isn't done by the end of last year like they told you... ;(...

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The answer is simple... 2004-01-30
Anonymous (3 replies)

the real answer here is that it's not about limits, it'a about Concast reserving it's opportunity to threaten and/or disconnect it's top 1% of users. Think about it, you offer unlimited service, and if it turns out that people are going to actually try to use what they're paying for, you threaten o...

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The REAL answer is simple... 2004-01-30
Anonymous

It is very simple. Cable co's (MSOs) should post their limits. From a customer service standpoint this will alleviate all these discussions. From a marketting/sales standpoint, this is a big no-no. Why? because the competition WILL use it against you. Anyone that thinks the competition won't obvious...

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Comcast not alone........ 2004-01-30
Anonymous

we here in canada face the same problems, Rogers Highspeed Internet has started doing the very same thing. I recieved a warning letter and was disconnected for less than 30 gig a month, while other users on less congested nods can d/l and u/l whatever they want. And "NO" there are no caps according ...

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The answer is simple...multi-tier rate scale 2004-01-30
Anonymous

Yes, the answer _is_ simple. What is needed is a multi-tiered rate scale so that the "top 1%" of the people are paying more than the bottom 1%.

Think about it. If you use under 10 minutes of long distance a month, you don't expect to pay the same as someone who uses 8 or 9 hours a month, do y...

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Capping idea came from Australia. 2004-01-30
Anonymous

What you Americans experiencing now, we Aussies faced since the very beginning of our broadband market. This is thanks to the biggest Telecommunications provider in Down Under...In fact, we're more behind compared to some poorer countries!

Telstra first implememented charging per megabyte (once o...

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Comcast's strange billing practices 2004-01-30
Doug Drake

I'm not surprised. Comcast billed us four months in a row for service they never installed, even though we wasted two days waiting for "service" personnel who never showed up. We had to spend many wasted hours on their "hotline" waiting to report the problem to one of their simian "technical help"...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

Yes Rogers up here in Canada is doing the same thing... They told me I was using 2000x more bandwidth for the month of Dec than my "neighbours"... The only different thing I was doing was netmeeting into my internet machine at work for a half hour a day to get at the internal LAN.... ...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Anonymous

Why is this a security issue? Is SecurityFocus suggesting that these sites have been hijacked?...

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Stand up for your rights! 2004-01-30
Angry Comcast Customer (1 replies)

I'm a Comcast customer. I received one of their letters. I do not run any websites or use P2P software to serve files on my computers. I dowload content from the web, play MMORPGs, transfer files to and from work by FTP and download image and movie content from the Comcast newsgroup server. I consid...

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Re: Stand up for your rights! 2007-01-27
Anonymous

I too was a Comcast subscriber who dealt with them and got nowhere. Can you help me? CLEVELTECH at gmail dot com....

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DSL not without similar issues 2004-01-30
Anonymous

This article allows Verizon to paint way too rosy of a picture about DSL service. While it may be true that DSL does not have a usage cap, you would be hard pressed to achieve the same usage numbers via DSL simply because it is significantly slower in most areas.

DSL providers are also known to ...

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Comcast non support 2004-01-30
Anonymous

I had trouble with Comcast internet support. It is like talking to a wall.

I am a long time broad band user and never had a problem until Comcast bought the network.

They "upgraded" the network and required a new cable modem. They sent me a new modem and instructions on how to install it.
...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-30
Canada.

We here in Canada are in the same boat, but possible in worse shape. You see Rogers Communications Inc (Cable COmpany) has a monopoly here and if DSL is not available in your area you have really no choice but to subscribe to Rogers.

Now the deal with rogers is this.

- They dont guarantee th...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-31
jibjab

I think they should reveal the limits so that the customers know whether or not they are actually abusing the network.

http://jibjab.blog-city.com ...

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AP does a fluff job on fellow monopolistic oligarch Comcast 2004-01-31
L. Campanazo (1 replies)

It is 100x the MEDIAN not the MEAN/AVERAGE.

100x the mean is almost mathematically impossible.

This 'confusion' has been pointed out repeatdly on DSLreports.com.

Why didn't the report inquire into why the company can obtain user-specific-data and not make it available to the user upon reque...

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AP does a fluff job on fellow monopolistic oligarch Comcast 2004-02-02
Anonymous

Just what in hell does any of this have to do with the US invading other countries, you moron?...

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Comcast targets Internet `abusers' but won't reveal limits 2004-01-31
Paul

Comcast does have a right to limit usage, but *not* without saying what the limit is.

By comparison, my electric company knows that I have 100-amp service and breakers -- they inspected it before hooking me up (analogous to Comcast "capping" the modem). If they later cut me off for using "too...

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Comcast targets Internet `abusers' but won't reveal limits 2004-02-02
Anonymous

Well I have received two of the letters with no clairfication on the issue, so I told the customer service manager that I pay Comcast aver a $100.00 a month for the services they provide. And if I saw so much as .01% drop in my bandwidth speed my first call would be to my lawyer, the second to the B...

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ConsumerAffairs.com Story 2004-02-02
Michael Piper

A story of my experiences with Comcast's invisible bandwidth limitations appears in today's ConsumerAffairs.com:

http://consumeraffairs.com/internet/comcast_isp_bandwidth.html

Cheers,

Michael Piper

Speedway, IN...

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Comcast targets Internet `abusers' but won't reveal limits 2005-09-20
Rob Siegfried

Have had a similar experience with Comcast. My Email is often blocked. The items that are blocked are mostly WMV files and generally under 2m. I get them from friends as email attachments. I send them to other friends. They are also home made video clips. Not large files. None copyrighted. All email...

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Comcast targets Internet `abusers' but won't reveal limits 2006-09-19
Jerry

My account was also termintated by comcast "abuse" department for excessive downloading. they also would not provide me with their bandwith limit. i explained that i didn't realize that my account was metered as they advertise unlimited bandwidth. Unfortunately since they have a monopoloy with no co...

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