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Guesswork Plagues Web Hole Reporting
Kevin Poulsen, SecurityFocus 2002-03-06

A good Samaritan has trouble getting the attention of a fashion retailer leaking customer credit card numbers. Should reporting security holes in e-commerce sites be easier?

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Guesswork Plagues Web Hole Reporting 2002-03-07
Tommy Ward
I completely sympathize with anyone who has tried to contact a human being at many large organizations. It can really be difficult. The default stance seems to be "send us an order", or do you want to "order something".

To be fair to the companies, however, I know what type of insane crap come...

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