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As spyware frustrates, technology companies feel heat
Allison Linn, The Associated Press 2004-10-31

The people who call Dell Inc.'s customer service line often have no idea why their computers are running so slow. The ones who call America Online Inc. can't necessarily explain why Internet connections keep dropping. And those who file error reports with Microsoft Corp. don't always know why their computers inexplicably crash.

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As spyware frustrates, technology companies feel heat 2004-11-02
Drew Miller
In the article...

"they think security should come with it"

Well, guess what. It should come with it.

Companies will continue to make money from functional and yet insecure software for only so long. There is no authentication, no customer education or control to stop my own mom who has no ...

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