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As spyware frustrates, technology companies feel heat
Allison Linn, The Associated Press 2004-10-31

The people who call Dell Inc.'s customer service line often have no idea why their computers are running so slow. The ones who call America Online Inc. can't necessarily explain why Internet connections keep dropping. And those who file error reports with Microsoft Corp. don't always know why their computers inexplicably crash.

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As spyware frustrates, technology companies feel heat 2004-11-02
Anonymous
This is simple to control, don't let users load software on their computers. It really is an internal problem on the way companies manage PCs. Either the user owns them or the company owns them. If the user owns them then make them responsible. If the company owns them then lock them down.

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