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As spyware frustrates, technology companies feel heat
Allison Linn, The Associated Press 2004-10-31

The people who call Dell Inc.'s customer service line often have no idea why their computers are running so slow. The ones who call America Online Inc. can't necessarily explain why Internet connections keep dropping. And those who file error reports with Microsoft Corp. don't always know why their computers inexplicably crash.

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As spyware frustrates, technology companies feel heat 2004-11-04
Chitown's Windy City
December 1, 2003

I did a Google search of the TCO of owning a PC ?Total Cost of Ownership of a PC? and it yielded the links to these sites... these were all taken from the first page of the search?s hit results!

1) ?Industry analysts estimate the total cost of ownership in a non-homogenous co...

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