Amen Mr. Mullen. NO ONE is asking computer users to be experts...if only they'd be remotely competent it would get the job done. I deal with end users constantly, and the big frustration isn't that they don't know how to update their virus scanners (if they even have one) or how to use Windows Update (which isn't exactly rocket science), but rather that they wear their ignorance like a badge of honor. I don't know how many times I've spoken with end users that proudly stated "I don't know a THING about this computer!", as though that was something to brag about.

Technical people are no more demanding that users be experts with their computers than the auto industry is demanding people to be Formula 1 drivers to operate a vehicle. However, you do need to know that you're supposed to grip the steering wheel and mash on the pedals with your feet. By the same token, it isn't asking too much for end users to be able to operate a mouse and actually READ what's on the screen in front of them.

Ignorant users don't want to believe it, but it takes a willful effort to continue to be ignorant, when it is simple to just make a slight effort to educate themselves.

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