A little education sure would go a long way. My mother once asked me "How do I get my dial-up to save my password like it used to?" HELLO - click the "save password" box right below where you're entering your password. After LOTS of hard work, she now has AV software, downloads updates, and installs software. It's constant education - the "I know nothing about this" gets old very quickly. You have to make them realize they need to be responsible. There is only so much we can do - as much as you tell them or they get warnings, if they still click the button, then it's out of our hands.

We constantly send out educational information to our end users here - for their work computers as well as home use. It has made a lot of them much more aware of things they should be doing to protect themselves.

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