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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Support scope 2006-01-20
Anonymous (6 replies)
Re: Support scope 2006-01-21
Anonymous
Re: Support scope 2006-01-21
Anonymous
Re: Support scope 2006-01-23
Lou
Re: Support scope 2006-01-23
Anonymous (2 replies)
Re: Re: Support scope 2006-01-23
Anonymous
Re: Re: Support scope 2006-01-25
Anonymous
Re: Support scope 2006-01-25
anonym0u$
Tech support woes 2006-01-20
Anonymous
Tech support woes 2006-01-21
Paul Kosinski (1 replies)
Scott's experience makes me all the more determined never to buy a computer I can build.

If you buy a pre-built computer, you feel obligated to take advantage of the warranty, even if the time lost isn't worth the money saved by having the manufacturer fix it. When you build it yourself, you aren't trapped in that way. You can also fix it as quickly or slowly as appropriate, and you don't risk revealing or losing your on-disk data.

The downside, of course, is that doing it yourself takes time. But you may save time by not having to back up and perhaps erase your disk (not to mention disk restoration).

I only wish I knew how to build laptops.


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Link to this comment: http://www.securityfocus.com/comments/columns/381/32990#32990
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