Tech support woes

Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Support scope 2006-01-20
Anonymous (6 replies)

Re: Support scope 2006-01-21
Anonymous

Users are not stupid; they have lives outside of PCs 2006-01-23
Jeff Hotchkiss (2 replies)

Re: Users are not stupid; they have lives outside of PCs 2006-01-23
Anonymous (1 replies)

Re: Re: Users are not stupid; they have lives outside of PCs 2006-01-25
Anonymous (2 replies)

Re: Re: Re: Users are not stupid; they have lives outside of PCs 2006-01-27
Anonymous

Re: Re: Re: Users are not stupid; they have lives outside of PCs 2006-02-06
Jeff Hotchkiss (1 replies)

Re: Re: Re: Re: Users are not stupid; they have lives outside of PCs 2006-03-08
Anonymous

Re: Users are not stupid; they have lives outside of PCs 2006-01-25
Anonymous (1 replies)

Computers are like life... prone to error and never virus-free 2006-01-26
Anonymous (1 replies)

Re: Computers are like life... prone to error and never virus-free 2006-01-30
Anonymous

Re: Support scope 2006-01-23
Lou

Re: Support scope 2006-01-23
Anonymous (2 replies)

Re: Re: Support scope 2006-01-23
Anonymous

Re: Re: Support scope 2006-01-25
Anonymous

Re: Support scope 2006-01-25
anonym0u$

Tech support woes 2006-01-20
Anonymous

Tech support woes 2006-01-21
Paul Kosinski (1 replies)

Re: Tech support woes 2006-11-29
Mackenzie

Apple support 2006-01-21
Qka (1 replies)

A few months ago, I had a problem with my new Apple Macintosh, and I called their tech support. At one point in the converstion we discussed where we were. I'm in the Rochester NY area. He was in a suburb of Toronto. So we were just across Lake Ontario from each other. For me that was much closer than even California.

The tech's English and his manner were completely understandable. It was a good experience in calling tech support.

Maybe that's what comes from paying more, not less for a computer - better tech support

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Link to this comment: http://www.securityfocus.com/comments/columns/381/32991#32991

Re: Apple support 2006-01-29
Anonymous

Tech support woes 2006-01-21
Ramki

Tech support woes 2006-01-22
Timothy from Triangle

Tech support woes 2006-01-22
Anonymous

Tech support woes 2006-01-23
Anonymous

Crumbling US Leadership 2006-01-23
Anonymous

Outsourcing or offshoring? 2006-01-25
Dragos (1 replies)

Re: Outsourcing or offshoring? 2006-01-28
LAM

hit and miss is right 2006-01-25
Anonymous

Tech support woes 2006-01-25
Anonymous

Tech support woes 2006-01-27
Anonymous

Tech support woes 2006-01-30
Alfred