I am in complete agreement with you, my observation is that Dell, HP and most of the Tech-BPO in INDIA are high-tech sweat shops that exploit people. In the past few months I have met not less than 10-15 people working for Tech-BPO's, they were all desperate for a switch to regular jobs like Desktop support tech, Network Engg. etc.

I have worked with some of the BPO tech. companies they try to cut costs by compromising on
1. Ratio of number of seats to no of customers.
2. Ratio of no of TELCO PRI's to no of seats
3. Training, the quality of training is very poor and they do not concentrate on accent neutralization.

These are some issues and there are more?


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