Funny there is an expectation someone must know how a computer works to use it. Suppose the attitude should be expanded to all the other things we use today that makes our lives easier - like cars maybe.

There shouldn't be anyone allowed to drive that doesn't know how the catalytic converter works because they need to help save the environment, or how the brakes work to make you stop (and save lives). Though you do have to take a test for "basic" operation you don't have to know how the car works in order to drive. Working problems with how applications interact is not a "simple" concept to some - thus they must be prohibited to operate a computer?

It is shear arrogance to think that someone has to know how something works before they can use it. An expectation of being able to take a bundled product to those who sold it is a reasonable one (do you take an upholstery problem for a car to the one who sold it or to the one who made it?)

The product should be safe to operate (i.e. cars have certain standards to abide by). Not idiot proof; but safe to operate non-the-less.

As far as the outsourcing issue itself - only time and a diminishing customer base will prove the wisdom of outsourcing.

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