Search: Home Bugtraq Vulnerabilities Mailing Lists Jobs Tools Vista
Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

Comments Mode:
Support scope 2006-01-20
Anonymous (6 replies)
Re: Support scope 2006-01-21
Anonymous
Re: Support scope 2006-01-21
Anonymous
Users are not stupid; they have lives outside of PCs 2006-01-23
Jeff Hotchkiss (2 replies)
Re: Users are not stupid; they have lives outside of PCs 2006-01-23
Anonymous (1 replies)
Re: Re: Users are not stupid; they have lives outside of PCs 2006-01-25
Anonymous (2 replies)
I happen to have a life outside of cars too. If i want to order something to make my car perform differently I bring it to a certified technician. I don't just attach it to some random hose and get mad when it breaks everything. The problem I am seeing is that it has become so easy to do certain tasks that "normal" users feel commutable doing things that will eventually cause them loads of trouble.

I disagree with the outsourcing of their tech support, but at the same time the whole issue gets fuzzy when the users themselves are the problem.

Seriously, if you are going to play around with settings you need an aftermarket tech support solution to fix the things you break. If you are going to leave things be however, the problems you will have will probably be hardware based. In this case you deserve someone who you can understand and who understands your problem.


[ reply ]

Link to this comment: http://www.securityfocus.com/comments/columns/381/33027#33027
Re: Support scope 2006-01-23
Lou
Re: Support scope 2006-01-23
Anonymous (2 replies)
Re: Re: Support scope 2006-01-23
Anonymous
Re: Re: Support scope 2006-01-25
Anonymous
Re: Support scope 2006-01-25
anonym0u$
Tech support woes 2006-01-20
Anonymous
Tech support woes 2006-01-21
Paul Kosinski (1 replies)
Re: Tech support woes 2006-11-29
Mackenzie
Apple support 2006-01-21
Qka (1 replies)
Re: Apple support 2006-01-29
Anonymous
Tech support woes 2006-01-21
Ramki
Tech support woes 2006-01-22
Timothy from Triangle
Tech support woes 2006-01-22
Anonymous
Tech support woes 2006-01-22
Anonymous
Tech support woes 2006-01-22
Anonymous
Tech support woes 2006-01-23
Anonymous
Crumbling US Leadership 2006-01-23
Anonymous
Outsourcing or offshoring? 2006-01-25
Dragos (1 replies)
hit and miss is right 2006-01-25
Anonymous
Tech support woes 2006-01-25
Anonymous
Tech support woes 2006-01-27
Anonymous
Tech support woes 2006-01-30
Alfred
Tech support woes 2007-05-23
Anonymous
Tech support woes 2007-07-06
Anonymous
Tech support woes 2007-09-09
M@NRiQUe86







 

Privacy Statement
Copyright 2008, SecurityFocus