, 2006-01-20
Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.
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Support scope
2006-01-20
Anonymous (6 replies)
Anonymous (6 replies)
Users are not stupid; they have lives outside of PCs
2006-01-23
Jeff Hotchkiss (2 replies)
Jeff Hotchkiss (2 replies)
Re: Users are not stupid; they have lives outside of PCs
2006-01-25
Anonymous (1 replies)
Anonymous (1 replies)
English is their only unifying national language
2006-02-03
Anonymous (1 replies)
Anonymous (1 replies)

I disagree with the outsourcing of their tech support, but at the same time the whole issue gets fuzzy when the users themselves are the problem.
Seriously, if you are going to play around with settings you need an aftermarket tech support solution to fix the things you break. If you are going to leave things be however, the problems you will have will probably be hardware based. In this case you deserve someone who you can understand and who understands your problem.
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Link to this comment: http://www.securityfocus.com/comments/columns/381/33027#33027