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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

Comments Mode:
Support scope 2006-01-20
Anonymous (6 replies)
Re: Support scope 2006-01-21
Anonymous
Re: Support scope 2006-01-21
Anonymous
Re: Support scope 2006-01-23
Lou
Re: Support scope 2006-01-23
Anonymous (2 replies)
Re: Re: Support scope 2006-01-23
Anonymous
Re: Re: Support scope 2006-01-25
Anonymous
however, you need a licence, and you'll be tested on knowing about quite a bit about driving.
Nobody complains to a car manufacturer because he made a full stop on a highway and drove backwards creating an accident ...
The only problem, actually, is not that computers do not hide enough the 'reality of mechanics', but that they hide too much about it, so nobody KNOWS when he's driving backwards on the highway ( ever wondered what your computer is doing while you 'just read a webpage' ?)

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Link to this comment: http://www.securityfocus.com/comments/columns/381/33030#33030
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