Tech support woes

Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Support scope 2006-01-20
Anonymous (6 replies)

Re: Support scope 2006-01-21
Anonymous

Users are not stupid; they have lives outside of PCs 2006-01-23
Jeff Hotchkiss (2 replies)

Re: Users are not stupid; they have lives outside of PCs 2006-01-23
Anonymous (1 replies)

Re: Re: Users are not stupid; they have lives outside of PCs 2006-01-25
Anonymous (2 replies)

Re: Re: Re: Users are not stupid; they have lives outside of PCs 2006-01-27
Anonymous

Re: Re: Re: Users are not stupid; they have lives outside of PCs 2006-02-06
Jeff Hotchkiss (1 replies)

Re: Re: Re: Re: Users are not stupid; they have lives outside of PCs 2006-03-08
Anonymous

Re: Users are not stupid; they have lives outside of PCs 2006-01-25
Anonymous (1 replies)

Computers are like life... prone to error and never virus-free 2006-01-26
Anonymous (1 replies)

Re: Computers are like life... prone to error and never virus-free 2006-01-30
Anonymous

Re: Support scope 2006-01-23
Lou

Re: Support scope 2006-01-23
Anonymous (2 replies)

Re: Re: Support scope 2006-01-23
Anonymous

Re: Re: Support scope 2006-01-25
Anonymous

Re: Support scope 2006-01-25
anonym0u$

Tech support woes 2006-01-20
Anonymous

Tech support woes 2006-01-21
Paul Kosinski (1 replies)

Re: Tech support woes 2006-11-29
Mackenzie

Apple support 2006-01-21
Qka (1 replies)

Re: Apple support 2006-01-29
Anonymous

Tech support woes 2006-01-21
Ramki

Tech support woes 2006-01-22
Timothy from Triangle

Tech support woes 2006-01-22
Anonymous

Tech support woes 2006-01-23
Anonymous

Crumbling US Leadership 2006-01-23
Anonymous

Outsourcing or offshoring? 2006-01-25
Dragos (1 replies)

Hi Scott,
I believe you're confusing the terms here. Outsourcing is hiring a specialized subcontractor (for instance, for catering services or to fill up the printers' paper trays) and in most cases it occurs in the same location.
What you're describing falls better into the description of "offshoring".

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Link to this comment: http://www.securityfocus.com/comments/columns/381/33031#33031

Re: Outsourcing or offshoring? 2006-01-28
LAM

hit and miss is right 2006-01-25
Anonymous

Tech support woes 2006-01-25
Anonymous

Tech support woes 2006-01-27
Anonymous

Tech support woes 2006-01-30
Alfred

English is their only unifying national language 2006-02-03
Anonymous (1 replies)

Re: English is their only unifying national language 2006-02-03
Kelly Martin (1 replies)

Re: Re: English is their only unifying national language 2006-10-02
Anonymous

Wrong Thesis: "Foreigners" do not mean stupid 2006-09-19
A Foreigner (2 replies)

Re: Wrong Thesis: "Foreigners" do not mean stupid 2006-09-27
JC

Re: Wrong Thesis: "Foreigners" do not mean stupid 2006-11-28
Henry T

Tech support woes 2007-05-23
Anonymous

Tech support woes 2007-07-06
Anonymous

Tech support woes 2007-09-09
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