Tech support woes

Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Support scope 2006-01-20
Anonymous (6 replies)

Re: Support scope 2006-01-21
Anonymous

Users are not stupid; they have lives outside of PCs 2006-01-23
Jeff Hotchkiss (2 replies)

Re: Users are not stupid; they have lives outside of PCs 2006-01-23
Anonymous (1 replies)

Re: Re: Users are not stupid; they have lives outside of PCs 2006-01-25
Anonymous (2 replies)

Re: Re: Re: Users are not stupid; they have lives outside of PCs 2006-01-27
Anonymous

Re: Re: Re: Users are not stupid; they have lives outside of PCs 2006-02-06
Jeff Hotchkiss (1 replies)

Re: Re: Re: Re: Users are not stupid; they have lives outside of PCs 2006-03-08
Anonymous

Re: Users are not stupid; they have lives outside of PCs 2006-01-25
Anonymous (1 replies)

Computers are like life... prone to error and never virus-free 2006-01-26
Anonymous (1 replies)

Re: Computers are like life... prone to error and never virus-free 2006-01-30
Anonymous

Re: Support scope 2006-01-23
Lou

Re: Support scope 2006-01-23
Anonymous (2 replies)

Re: Re: Support scope 2006-01-23
Anonymous

Re: Re: Support scope 2006-01-25
Anonymous

Re: Support scope 2006-01-25
anonym0u$

Tech support woes 2006-01-20
Anonymous

Tech support woes 2006-01-21
Paul Kosinski (1 replies)

Re: Tech support woes 2006-11-29
Mackenzie

Apple support 2006-01-21
Qka (1 replies)

Re: Apple support 2006-01-29
Anonymous

Tech support woes 2006-01-21
Ramki

Tech support woes 2006-01-22
Timothy from Triangle

Tech support woes 2006-01-22
Anonymous

Tech support woes 2006-01-23
Anonymous

Crumbling US Leadership 2006-01-23
Anonymous

Outsourcing or offshoring? 2006-01-25
Dragos (1 replies)

Re: Outsourcing or offshoring? 2006-01-28
LAM

hit and miss is right 2006-01-25
Anonymous

I had horrible experiences with low level tech support that you would find when trying to troubleshoot DSL connectivity and email authentication problems with earthlink and SBC, but when I called Microsoft for support on MS Exchange 2003, they were very knowledgeable and sharp. I suppose this is a sign of some US companies not only saving money by using Indian call centers...but trying to save even more money by using the CHEAPEST Indian call centers money can buy.

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Link to this comment: http://www.securityfocus.com/comments/columns/381/33033#33033

Tech support woes 2006-01-25
Anonymous

Tech support woes 2006-01-27
Anonymous

Tech support woes 2006-01-30
Alfred

English is their only unifying national language 2006-02-03
Anonymous (1 replies)

Re: English is their only unifying national language 2006-02-03
Kelly Martin (1 replies)

Re: Re: English is their only unifying national language 2006-10-02
Anonymous

Wrong Thesis: "Foreigners" do not mean stupid 2006-09-19
A Foreigner (2 replies)

Re: Wrong Thesis: "Foreigners" do not mean stupid 2006-09-27
JC

Re: Wrong Thesis: "Foreigners" do not mean stupid 2006-11-28
Henry T

Tech support woes 2007-05-23
Anonymous

Tech support woes 2007-07-06
Anonymous

Tech support woes 2007-09-09
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