1.) Many times malware, spyware, and worms have ABSOLUTELY NOTHING to do with knowledge. Granted, one could run multiple firewalls, A/V, browse behind an anonymous proxy, etc. and might be safe - but believe me, you lose TONS of functionality. Therefore, in order to get the full functionality we paid for, isn't the software oftentimes basically forcing us to use less secure configurations?

2.) I'd rather you tell someone that they're too stupid to drive a car or have a kid. God knows that there are PLENTY of people who shouldn't be doing either. Let's start there and work down to computers.

3.) You've obviously never had the infuriating tas of communicating with someone who speaks broken English when you KNOW what the problem is and they insist to continue asking you if you're system is turned on, the yellow light is blinking, and if you have it plugged in. I'm all for the bottom line, but Motorola and SBC will never get another dime from me or my company because of just that.

Customer service is a SERVICE. Your goal is to serve the customers' interests. By outsourcing, these companies are basically telling the customers that we have your money... that's all we care about.



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