I dont think this is much different between countries. Personal level, we are all bothered with tech-support (not to mention the brainwave scheme of voice recognition customer help desk systems). I like and still work of open source system.. There are no bundles of joy in the real sense. You get a package, you know what it does and can change it.... The war is not cheap labor, outsourcing or even accent. The war is when do people try to actually solve their problems with some initiative and when do people actually help u with these problems.
I like the columns in security focus, they are very beneficial... but I dont think such direct assualts on some companies are required to spoil the beauty of security focus.
Heck... If I am chineese and there are scores of customer helpdesk calls unanswered, I cannot blame USA. Its just been a bad day!
To add my friend works in a tech-support.. he tells me the user never/ever relates what exactly is the problem, he is always looking to get a replacement ! so they are themselves adviced to be vary of such people.

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