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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

Comments Mode:
Support scope 2006-01-20
Anonymous (6 replies)
Re: Support scope 2006-01-21
Anonymous
Re: Support scope 2006-01-21
Anonymous
Users are not stupid; they have lives outside of PCs 2006-01-23
Jeff Hotchkiss (2 replies)
Re: Users are not stupid; they have lives outside of PCs 2006-01-25
Anonymous (1 replies)
Computers are like life... prone to error and never virus-free 2006-01-26
Anonymous (1 replies)
Your argument is flawed. Saying that computers are unlike anything else because they're expandable technology, etc., etc. doesn't make sense. For example, take life. Now when I started life, I never got a booklet, a training manual, or even a certification class. But I've managed to set a set of desired goals or "components" that I want and am working towards them. And as with computers, life is fully upgradeable and even downgradeable (try not hitting the gym for a week while gorging on pizza)... it's not Virus-proof and accidents do happen.

What I'm saying is this: Sometimes things, as in life, are just "too complicated" to fully grasp. What you have to do is commit yourself to a level of understanding and work from there. And if that doesn't work then you have to know when to ask for help. But believe me, if a relationship goes bad and you find yourself searching for advice with someone who you can't understand... or asks you panned questions ("Did you get out of bed today? Did you put on clothes? Did you wash your hair?") when all you want to do is feel better... THEN you'll know how those "ignorant" computer users feel.

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Link to this comment: http://www.securityfocus.com/comments/columns/381/33038#33038
Re: Support scope 2006-01-23
Lou
Re: Support scope 2006-01-23
Anonymous (2 replies)
Re: Re: Support scope 2006-01-23
Anonymous
Re: Re: Support scope 2006-01-25
Anonymous
Re: Support scope 2006-01-25
anonym0u$
Tech support woes 2006-01-20
Anonymous
Tech support woes 2006-01-21
Paul Kosinski (1 replies)
Re: Tech support woes 2006-11-29
Mackenzie
Apple support 2006-01-21
Qka (1 replies)
Re: Apple support 2006-01-29
Anonymous
Tech support woes 2006-01-21
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Tech support woes 2006-01-22
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Tech support woes 2006-01-22
Anonymous
Tech support woes 2006-01-22
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Tech support woes 2006-01-22
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Tech support woes 2006-01-23
Anonymous
Crumbling US Leadership 2006-01-23
Anonymous
Outsourcing or offshoring? 2006-01-25
Dragos (1 replies)
hit and miss is right 2006-01-25
Anonymous
Tech support woes 2006-01-25
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