, 2006-01-20
Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.
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Support scope
2006-01-20
Anonymous (6 replies)
Anonymous (6 replies)
Users are not stupid; they have lives outside of PCs
2006-01-23
Jeff Hotchkiss (2 replies)
Jeff Hotchkiss (2 replies)
Re: Users are not stupid; they have lives outside of PCs
2006-01-23
Anonymous (1 replies)
Anonymous (1 replies)
Re: Re: Users are not stupid; they have lives outside of PCs
2006-01-25
Anonymous (2 replies)
Anonymous (2 replies)
Re: Re: Re: Users are not stupid; they have lives outside of PCs
2006-02-06
Jeff Hotchkiss (1 replies)
Jeff Hotchkiss (1 replies)
English is their only unifying national language
2006-02-03
Anonymous (1 replies)
Anonymous (1 replies)

What I'm saying is this: Sometimes things, as in life, are just "too complicated" to fully grasp. What you have to do is commit yourself to a level of understanding and work from there. And if that doesn't work then you have to know when to ask for help. But believe me, if a relationship goes bad and you find yourself searching for advice with someone who you can't understand... or asks you panned questions ("Did you get out of bed today? Did you put on clothes? Did you wash your hair?") when all you want to do is feel better... THEN you'll know how those "ignorant" computer users feel.
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Link to this comment: http://www.securityfocus.com/comments/columns/381/33038#33038