, 2006-01-20
Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.
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2006-01-20
Anonymous (6 replies)
Anonymous (6 replies)
Users are not stupid; they have lives outside of PCs
2006-01-23
Jeff Hotchkiss (2 replies)
Jeff Hotchkiss (2 replies)
Re: Users are not stupid; they have lives outside of PCs
2006-01-23
Anonymous (1 replies)
Anonymous (1 replies)
Re: Re: Users are not stupid; they have lives outside of PCs
2006-01-25
Anonymous (2 replies)
Anonymous (2 replies)
Re: Re: Re: Users are not stupid; they have lives outside of PCs
2006-02-06
Jeff Hotchkiss (1 replies)
Jeff Hotchkiss (1 replies)
Re: Users are not stupid; they have lives outside of PCs
2006-01-25
Anonymous (1 replies)
Anonymous (1 replies)
English is their only unifying national language
2006-02-03
Anonymous (1 replies)
Anonymous (1 replies)
Case in point: about a year ago, I bought a pair of "identical" Dell PC's for my home. One of them had been configured, in the factory, to launch a picture viewer every time I clicked on a folder icon in Windows Explorer. The other machine behaved normally. Fortunately, I was savvy enough to know where to go in the Registry to fix the problem.
The average non-technical person, not knowing what to do about it, would probably end up on the phone with those impossible-to-understand tech support "script monkeys". Or, worse yet, they'd start "playing around" with the settings, trying to fix a problem that wasn't their fault to begin with!
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Link to this comment: http://www.securityfocus.com/comments/columns/381/33043#33043