, 2006-01-20
Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.
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2006-01-20
Anonymous (6 replies)
Anonymous (6 replies)
Users are not stupid; they have lives outside of PCs
2006-01-23
Jeff Hotchkiss (2 replies)
Jeff Hotchkiss (2 replies)
Re: Users are not stupid; they have lives outside of PCs
2006-01-23
Anonymous (1 replies)
Anonymous (1 replies)
Re: Re: Users are not stupid; they have lives outside of PCs
2006-01-25
Anonymous (2 replies)
Anonymous (2 replies)
Re: Re: Re: Users are not stupid; they have lives outside of PCs
2006-02-06
Jeff Hotchkiss (1 replies)
Jeff Hotchkiss (1 replies)
Re: Users are not stupid; they have lives outside of PCs
2006-01-25
Anonymous (1 replies)
Anonymous (1 replies)
English is their only unifying national language
2006-02-03
Anonymous (1 replies)
Anonymous (1 replies)
We have a brand new system and the first time we attempt to use the DVD CD recorder with CD-RW discs, it fails. If I had discovered this 10 days earlier, I would have shipped the whole system back.
The support persons are unable to tell us what is wrong and no matter which brand of CD-RW discs we install, they cannot be used by this machine. They work on my 7 other DELL machines, but not this one.
No one offered a solution but the last person said that since I could read and record on CD-R discs, the case will be closed.
DELL used to have great tech support. I have purchased many systems for friends with no problems. The last two systems were not shipped as I had ordered.
I will monitor DELL's progress to see if they change their way of dealing with customers, but my next systems will definitely not be DELL.
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Link to this comment: http://www.securityfocus.com/comments/columns/381/33052#33052