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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

Comments Mode:
Support scope 2006-01-20
Anonymous (6 replies)
Re: Support scope 2006-01-21
Anonymous
Re: Support scope 2006-01-21
Anonymous
Users are not stupid; they have lives outside of PCs 2006-01-23
Jeff Hotchkiss (2 replies)
Re: Users are not stupid; they have lives outside of PCs 2006-01-23
Anonymous (1 replies)
Re: Re: Users are not stupid; they have lives outside of PCs 2006-01-25
Anonymous (2 replies)
Re: Re: Re: Users are not stupid; they have lives outside of PCs 2006-02-06
Jeff Hotchkiss (1 replies)
Re: Re: Re: Re: Users are not stupid; they have lives outside of PCs 2006-03-08
Anonymous
Well, Mac is trying to make OS too simple to be usefull for anybody with computer experience for years and there seems to be little interrest from "normal users" ... maybee it's simply not possible. Maybee even "normal user" NEED his computer for too many tasks ...

On the car analogy topic: remember the jokes about "General Car Error" in cars from Microsoft ? We have one control which can be labeled that way. Yes, there are "not enough oil" and some other controls, but there are also one control which is supposed to signalise that you need to take the car to some expert, who will talk to car's computer and get the real error code.

Hey, I as computer "expert" will prefer if the car will tell me the code !

Back to theme: how many errors the computer throws should be relabeled to "General computer error" according to you ? And do you really expect people will take their computers to expert when they'll see one, without trying to fix it, even when they see it as often as they do ?

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Link to this comment: http://www.securityfocus.com/comments/columns/381/33273#33273
Re: Support scope 2006-01-23
Lou
Re: Support scope 2006-01-23
Anonymous (2 replies)
Re: Re: Support scope 2006-01-23
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Re: Re: Support scope 2006-01-25
Anonymous
Re: Support scope 2006-01-25
anonym0u$
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Tech support woes 2006-01-21
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hit and miss is right 2006-01-25
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