I don?t think he is trying to point out that foreigners are incapable of doing such jobs. The problem comes when you?re calling from the US and try to speak to tech support representative in India and the poor phone connection and the accentuated english accent makes it difficult to understand the solutions provided. If you are an experienced PC user you will get frustrated because most likely you have identified a problem and need a solution from HP, a tedious process that will take hours and hours of incomprehensive telephone conversations with scripted solutions that end up being handled by one of the case managers here in the US. Outsourcing might be what?s best for the company, but its becoming an increasingly annoying problem for us end consumers.

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