, 2006-01-20
Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.
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Support scope
2006-01-20
Anonymous (6 replies)
Anonymous (6 replies)
Users are not stupid; they have lives outside of PCs
2006-01-23
Jeff Hotchkiss (2 replies)
Jeff Hotchkiss (2 replies)
Re: Users are not stupid; they have lives outside of PCs
2006-01-23
Anonymous (1 replies)
Anonymous (1 replies)
Re: Re: Users are not stupid; they have lives outside of PCs
2006-01-25
Anonymous (2 replies)
Anonymous (2 replies)
Re: Re: Re: Users are not stupid; they have lives outside of PCs
2006-02-06
Jeff Hotchkiss (1 replies)
Jeff Hotchkiss (1 replies)
Re: Users are not stupid; they have lives outside of PCs
2006-01-25
Anonymous (1 replies)
Anonymous (1 replies)
English is their only unifying national language
2006-02-03
Anonymous (1 replies)
Anonymous (1 replies)

we know for a fact that customer satisfaction means business, and if someone wants his system replaced after all exhausting troubleshooting was done, that would be fine. no more, no less.
HP or DELL or other computer companies have their ways of customer service and business at the same time.
We are the users of our computers and therefore we are, not just somehow, responsible for what is happening.
And if it's a security issue,
it shouldn't be a hardware accountability.
there oh...
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Link to this comment: http://www.securityfocus.com/comments/columns/381/34708#34708