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Browsers, phishing, and user interface design
Scott Granneman, 2006-06-05

Phishing works for so many reasons, we need to rethink browser and user interface design to provide some real-life security to the average user who doesn't see or understand the security cues.

Comments Mode:
Sure. Lots of ideas... 2006-06-05
Anonymous (2 replies)
Your First Statement Is Right 2006-06-06
Anonymous (1 replies)
Re: Your First Statement Is Right 2006-06-07
Anonymous (1 replies)
Re: Sure. Lots of ideas... 2006-06-24
Anonymous
Send them to AOL 2006-06-07
Anonymous
Stop babying people 2006-06-09
Anonymous
Wrong end to start patching 2006-06-12
Thomas Nilsen (1 replies)
Re: Wrong end to start patching 2006-06-12
Anonymous
Ingredients of possible solutions 2006-06-16
S. Lo Presti
Users ignore alert messages... 2006-06-20
Anonymous
simple: 2006-06-24
ailaG
simple: users don't listen to anything that has technical language or icons that aren't as clear as possible and as large and central as possible (they won't look at the lock icon because a. there are plenty of meaningless icons there, b. it's too far away from the site itself and c. iirc, ie always shows a lock, sometimes locked, sometimes not. so you're asking your grandpa to notice a 4-pixel difference)

so we just teach them this:
when someone links to a place that asks for personal info, sensitive info such as your bank details, even if they just ask you to log in and ESPECIALLY when they ask for a password, never click their link.
rather, search google for the site (for example, if you're in bank A and got an email asking to renew your account, open google and type "bank A". it will most likely be the first result) .

it just has to be rephrased so it'll be shorter.

the first step is LESS indicators, not more. it's too tough for simple users to follow that many details.

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Link to this comment: http://www.securityfocus.com/comments/columns/405/33748#33748







 

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