At the same time though, why *isn't* it their job? A dumb windoze user with a computer is the same as a Utah driver with a car - they see it as a means to get somewhere, without realizing the responsibility that goes with it. Someone who owns and drives a car takes upon themselves the responsibility to learn about the car, learn to drive, learn *preventative* maintenance, and put forth at least a LITTLE effort to use the car as it was meant to. A "typical" windoze user, on the other hand, sees no need to put forth this kind of effort - no effort to learn the OS, no effort to learn about troubleshooting, or security, or basic administration tasks (Scandisk and defrag could fit in here- simple, but needed nonetheless) - instead, they pay technicians outlandish amounts of money to do everything for them, much as drivers pay mechanics outlandish amounts of money for quick and simple repairs that they could do themselves.
This is one of the main areas of difference between users of Linux and users of Windoze - the "ease of use" supported by the MS operating system is just breeding a stupid generation of computer users. It really wouldnt'be that much for them to put forth effort in learning to operate/secure/troubleshoot their computer the same way they learn about driving, but for that reason, the Windows users will always harbor the stupid end of the internet population.

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