> 2) The issue of recourse is important. I want someone up
> front accountable, someone who's bottom line is customer
> service, not a voluteer hacking away in a basement. I am
> not taking about suing, I am talking about accountability.

How is Microsoft accountable? They specifically explain that they're not in their EULA. They aren't much help if you have problems, either.


> There is no guaranttee that a teenager in Croatia is going
> to have any time or ability to help you code a fix...I am
> speaking of accountability and recourse.

No, but most major open source software isn't the work of a teenager in Croatia, it's the work of a whole community of people. If I have a problem with Samba, I post it on the mailing list. Often I have a solution within a day. This is better support than I get form most commercial outfits; usually they don't get back to me for days, and when they do the answer is often "buy the newest release".


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