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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Apple support 2006-01-21
Qka
A few months ago, I had a problem with my new Apple Macintosh, and I called their tech support. At one point in the converstion we discussed where we were. I'm in the Rochester NY area. He was in a suburb of Toronto. So we were just across Lake Ontario from each other. For me that was much closer th...

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