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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Re: Support scope 2006-01-21
Anonymous
Dell, HP, et al. also inherited support responsibilities from Microsoft. It is Microsoft's buggy programs that are the cause of so many of these problems.

So Dell, HP, et al are still responsible....

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