Search: Home Bugtraq Vulnerabilities Mailing Lists Jobs Tools Vista
Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

Submit Comment Mode:
Name:
Subject:
Message:
 
  Enter the characters that appear above
 
Tech support woes 2006-01-23
Anonymous
In the last 5 years I've watched as call centers for these companies slowly die. I remember a day when if I had faulty hardware in a company machine I would call Dell/HP, give the techie a brief rundown of my troubleshooting, and 99% of the time I'd have new hardware there next business day no ques...

[ more ]  




 

Privacy Statement
Copyright 2008, SecurityFocus