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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Users are not stupid; they have lives outside of PCs 2006-01-23
Jeff Hotchkiss
With respect, I'd argue I hear this all the time from experienced PC pros (including myself in the past I'm sad to say). It misses a vital point. Users shouldn't need to be 'educated' to use a PC. What we should be searching for is a way to make the PC as easy to use as any other appliance.

Any r...

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