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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Re: Support scope 2006-01-23
Anonymous
This kind of comment only perpetuate the chasm between the techies and the general public. Granted that there is a need to further educate the public but it is the knowledgeable who also failed to teach. Keep in mind that you do not have to be a mechanic to drive a car....

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