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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Re: Users are not stupid; they have lives outside of PCs 2006-01-23
Anonymous
Again the "you don't need to know how 'xxxx' works to use it" argument. All these things have single use purposes. They are dedicated to perform set operations and have been refined to do that over many decades. To make this an apples to apples comparison, we need to give the users dedicated applica...

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