Search: Home Bugtraq Vulnerabilities Mailing Lists Jobs Tools Vista
Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

Submit Comment Mode:
Name:
Subject:
Message:
 
  Enter the characters that appear above
 
hit and miss is right 2006-01-25
Anonymous
I had horrible experiences with low level tech support that you would find when trying to troubleshoot DSL connectivity and email authentication problems with earthlink and SBC, but when I called Microsoft for support on MS Exchange 2003, they were very knowledgeable and sharp. I suppose this is a s...

[ more ]  




 

Privacy Statement
Copyright 2008, SecurityFocus