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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Re: Re: Re: Users are not stupid; they have lives outside of PCs 2006-01-27
Anonymous
Believe it or not, sometimes the problems are indeed software-based, right out of the box.

Case in point: about a year ago, I bought a pair of "identical" Dell PC's for my home. One of them had been configured, in the factory, to launch a picture viewer every time I clicked on a folder icon in ...

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