Search: Home Bugtraq Vulnerabilities Mailing Lists Jobs Tools Vista
Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

Submit Comment Mode:
Name:
Subject:
Message:
 
  Enter the characters that appear above
 
Tech support woes 2006-01-27
Anonymous
This article is totally right. More and more companies need to know that outsourcing call center support to non-english speaking (for english speaking customers, at least), non-technically inclined people is NEVER a good idea. I have had a few expiriences with poor customer support. Once from India,...

[ more ]  




 

Privacy Statement
Copyright 2008, SecurityFocus