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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Re: Outsourcing or offshoring? 2006-01-28
LAM
With all due respect, may I point out that "Outsorcing" is the term used by the press (and everyone else) since the '90s for what it was known in the '80s as "Offshoring". So Scott is not wrong; he is just following regular conventions.

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