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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Tech support woes 2006-01-30
Alfred
After spending four hours with about a dozen different tech support persons with very strange names, the problem was still not resolved.

We have a brand new system and the first time we attempt to use the DVD CD recorder with CD-RW discs, it fails. If I had discovered this 10 days earlier, I wou...

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