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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Re: Re: Re: Users are not stupid; they have lives outside of PCs 2006-02-06
Jeff Hotchkiss
My, I'd not expected this to spark all this controversy :) Maybe I should've left the subject as 'Re: Support woes' so everyone would've ignored it ;)

I'd agree that the car comparison that everyone makes falls down in that area, that modifications are made by professionals not by inexperienced u...

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