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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Wrong Thesis: "Foreigners" do not mean stupid 2006-09-19
A Foreigner
As someone who is a "foreigner" (Canadian) I take great exception to the attitude that everyone in the U.S. is more skilled at tech support than everyone else in the world. The issues you have described show that HP is no good at providing customer service -- they don't show that people working tec...

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