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Tech support woes
Scott Granneman, 2006-01-20

Technical support that's outsourced to foreign countries can cause frustration and have a negative impact on security when the problems remain unsolved.

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Re: Wrong Thesis: "Foreigners" do not mean stupid 2006-11-28
Henry T
As a Canadian myself, I've experienced similar nonsense as Scott. Rogers (a Canadian cell phone provider) outsourced their Directory Assistance to India - a horrid joke. A Directory Assistance operator with no notion of the geography leads to Pythonesque conversations. They've never heard of the b...

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