| Contact Information | |
| Name: | Alan Katerinsky |
| Email: | akaterinsky (at) gmail (dot) com [email concealed] |
| Location: | Buffalo, New York, United States |
| Resume | |
| Position/Title: | Security Researcher |
| Resume: |
Alan A. Katerinsky 279 Hoyt Street, Upper Buffalo, New York 14213 (716) 882-2433 EDUCATION Erie Community College – Currently enrolled in the Information Systems Security Certification program. Q.P.A. 3.918. Expected Graduation 5/28/2008. SUNY at Buffalo 1980 Bachelor of Arts in History, Magna Cum Laude WORK EXPERIENCE OSC Specialist 1/98 – 7/07 Teletech Holdings, Inc Niagara Falls, New York Duties included: Preparation and electronic distribution of statistical reports. Documenting Operations Support Center processes and implementing procedural changes as they occur. Supervision of data entry personnel, database maintenance of employee’s payroll and timekeeping statistics. Real-time force management of personnel on four simultaneous projects. Liaison with National Operation Center for United Health Group. Corporate Trainer 7/97 - 1/98 Microsoft Business Unit, Softbank Services Group Buffalo, New York Duties included: Internal training for new hire Sales Associates. Instruction of call center personnel in products and policies of Microsoft Corporation. Instruction of Softbank personnel in Microsoft Office applications for Skills Development Courses to raise the level of computer proficiency company-wide. Courses included MS Word, Excel and Access. Research and dissemination of information on a weekly basis of updates to marketing campaigns and new offerings from Microsoft. Direct contact with Microsoft to resolve issues regarding customer satisfaction, skills cross-training, and customer care. Computer Support 7/96 - 7/97 Hyatt's All Things Creative Buffalo, New York Duties included: Computer operations necessary for an electronic service bureau. Internal art resources; including creation of Hyatt's first Web site, advertising, flyers, signage, and production of Hyatt's 1997 graphic supply catalog. Typesetting, layout and design of newsletters, logos, signs, etc. Computer support for Gerber Sign division of Hyatt's including database maintenance, configuration of all Win 95 systems and phone support for sales staff. Installation of software and hardware expansion cards and peripherals including: Modems, SCSI interface and scanners, tape backups and printers of all descriptions. Computer Typesetting, layout and design of newsletters, logos, signs, etc. Sales Associate 7/95 - 7/96 Softbank Services Group Buffalo, New York Duties included: Inbound phone sales and support for Microsoft Corporation and Disney Interactive. Internal training for new hire Sales Associates. Computer Operator 6/94 - 10/94 Sullivan Graphics - American Color Cheektowaga, New York Duties included: Service Bureau Computer Operations - complete proficiency in the following software: 1) PageMaker, 2) Quark Xpress, 3) Adobe Illustrator, 4) Freehand, 5) Adobe Photoshop, 6) Ready-Set-Go! Instructor 9/91 - 12/93 Bryant & Stratton Business Institute Buffalo, New York Duties included: Instruction of students in the basics of Macintosh computer operations and desktop layout and design. Software in the courses included PageMaker and Freehand. Computer Operator 4/91 -6/94 Printing Prep Inc. Buffalo, New York Duties included: Service Bureau Computer Operations – file preparation for high resolution imagesetters, paper and film output. Complete proficiency in the following software: 1) PageMaker, 2) QuarkXPress, 3) Adobe Illustrator, 4) Freehand, 5) Adobe Photoshop, 6) Corel Draw Email: akaterinsky (at) gmail (dot) com [email concealed] References: Furnished upon request. |
