| Contact Information | |
| Name: | Joseph Loranger |
| Email: | Loranger (at) gmx (dot) com [email concealed] |
| Location: | Grandview, Missouri, United States |
| Resume | |
| Position/Title: | Technical Writer |
| Resume: |
JOSEPH B. LORANGER 14921 Pine View Drive Grandview, MO 64030 M: 816.318.9414 loranger (at) gmx (dot) com [email concealed] SUMMARY OF QUALIFICATIONS  M.S. Information Assurance, Capitol College, Laurel, MD - June 2007 - Dec. 2008.  Twelve years experience in writing procedures as a technical writer.  Active Public Trust Clearance / Held Top Secret Security Clearance (TS-SBI) while in the U.S. Air Force.  Nine years experience in U.S. Air Force – veteran.  Educated and experienced in documenting processes and procedures.  Recipient of numerous Sprint Excellence Awards for accomplishments above and beyond daily job activities.  Proficient in MS Office, RoboHelp, Visio, Adobe Acrobat and LiveLink as well as a variety of website creation software.  Certified Microsoft Office Specialist with a focus on Microsoft Word 2003.  Lead groups through conference calls and online meetings in developing network processes and procedures.  Serious, well organized, thorough individual with excellent communication skills.  Enjoys work which requires problem solving skills, concentration and attention to detail.  Experienced professional with ability to apply solutions to complex business problems. EXPERIENCE Senior Technical Writer/Editor (Contractor) FAA via 6K Systems 2/2009 to present  Working on a short term contract at the FAA IT Security office in Kansas City, MO  Supporting the ISO and ISSM via ISS related conference calls, meetings, workgroups and tiger teams to develop ISS related policies and procedures.  Assisting in the development of C&A documents for ARC IT.  Developing and producing DOT/FAA ISS reports and documentation.  Developing and documenting Information Systems Security Strategic Plan (ISSP).  Supporting and assisting ARC in attaining FISMA compliance.  Updating ARC ISSP, CDRP, SOPs and other policies, practices and procedures. Technical Writer II, Sprint Corporation 6/2000 to 1/2009  Working in Business Operations as a technical writer, supporting groups in Network Services in the creation and updating of a wide variety of documentation including Network Practices, Service Level Agreements, M&Ps and Job Aids  Responsible for the maintenance of vendor documentation on LiveLink, made available for maintenance on the Sprint network.  Responsible for the creation and upkeep of all Network Practices ensuring that they were available online as well as distributed throughout Sprint locations on CD.  Responsible for ensuring that all NPs were kept up to date and requests for new NPs processed in a timely fashion. Technical Writer (Contractor): Sprint via Aerotek ION project in Engineering. 2/2000-6/2000  Responsible for engineering the Service Manager package for each Sprint site housing ION. This included using Microsoft Word as well as PACS and drafting graphics programs housed by the Engineering group at Sprint. Technical Writer (Contractor): Sprint via Advantage Tech 1999-11/1999  Designed complete assembly manual for the Test Call Server.  Took photos of all components as they were being assembled; communicated with software engineers and documented all processes required in order to initiate and use the Test Call Server; drew out diagrams of assembled Test Call Server using Visio and other graphic programs. Technical Writer, LDS, Inc., Lenexa KS 3/97-1998  Wrote manuals to assist users of Accuplus Software in the warehouse industry.  Tested new versions of Accuplus to eliminate problems prior to release of the program. Technical Writer, Sprint via Aerotek Data Services Group at, Overland Park KS 12/96-2/97  Contracted to totally rewrite the on-line help section of Sprint Internet Passport, Sprint's Internet software.  Wrote instructions for using Netscape Navigator with Win 95, Win 3.1 and Mac.  Wrote instructions for using MS Internet Explorer with Win 95 and Win 3.1. Technical Support Rep, Mobile Data Solutions, Inc., Overland Park KS 5/96-8/96  Assisted users of S2000 Software with solutions to software issues.  Created a complete index to combine all manuals used with the S2000 package. Office Manager, Call Doug Electric, Inc. San Diego, CA 1993-1996  Worked independently to schedule jobs with customers; performed bookkeeping duties, billed jobs and payroll; tracked vehicle expenses and performance of employees.  Improved overall efficiency of office; setup database to track jobs; lowered past due accounts from 24 months to 3 or 4 months; established filing system; created communication program for employees in field.  Software Technical Support, ChipSoft Inc. (Intuit), San Diego, CA 1992-1993 (Temp)  Hardware Technical Support, Bridgette Inc., El Cajon, CA 1992-1992 (P/T)  Message Center Operator, CEMA Communications, La Jolla, CA 1991-1992(P/T) Communications-Computer Systems Supervisor, U.S. Air Force 1987-1990  Responsible for configuration, control, analysis, program monitoring and operation of Hughes HM-4118 computer and its computer technicians and daily operations of facility and personnel.  Supervisor of computer-communications office handling classified information. Food Services Specialist U.S. Air Force 1981-1986  Assigned to Mobile Field Kitchen in support of Armed Forces throughout Europe.  Trained to provide food service to troops regardless of the environment or situation, knowing other troops were dependent on our team for support.  Persevered and saw each mission through regardless of circumstances or challenges that could otherwise interfere with the successful completion of mission assigned. EDUCATION  M.S. Information Assurance, Capitol College, Laurel, MD, June 2007 - Dec. 2008, GPA 4.036 semester hours earned in the following three credit hour classes: Network Systems Security Concepts, Legal Aspects Computer Security & Information Privacy, Malicious Software, Computer Forensics & Incident Handling, Internal Protection, Secure Information Transfer & Storage, Wireless Security, Vulnerability Mitigation, Security Risk Management, Complementary Security, Perimeter Protection, and Applied Wireless Network Security  BS Degree: Operations Management, Minor: Technology/TQM National University, San Diego, CA 1996 Magna Cum Laude (G.P.A. 3.7)  Certificate in Total Quality Management/Leadership, National University, San Diego, CA  Leadership School for non-commissioned officers, Keesler AFB, MS 1989  Communications-Computer Systems Operations Certification, Keesler AFB, MS 1987 |
