| Contact Information | |
| Name: | Rafael Cruz |
| Email: | rafael.cruz (at) schwab (dot) com [email concealed] |
| Location: | Phoenix, Arizona, United States |
| Resume | |
| Position/Title: | Security System Administrator |
| Resume: |
Rafael Cruz Jr. 22805 N. 73rd Drive Glendale, Arizona 85310 Day-602-768-1228, Eve-623-572-9932 Professional Objective To work in a challenging senior level assignment enabling me to use my extensive mainframe and distributed computing experience along with my motivational and supervisory skills to build and develop an effective support team. Areas of Expertise CISSP - Course Study Microsoft Windows XP Professional (MCP) Microsoft Windows Active Directory Microsoft Windows 2000 Professional Workstation and Server SusE Linux Ethereal Business Resumption Disaster recovery planning Financial Systems (Reuters, Bloomberg, Bridge) Production management Project management Risk management CISCO Networking Fundamentals (CNT140) Federal Emergency Management Association (FEMA) – Emergency Program Manager Specialized Training Emergency Management Institute (CERT) Independent Studies - IS 7 - Citizen Guide to Disater Assistance Independent Studies - IS 8 - Building for the Earthquakes of Tomorrow Independent Studies - IS 3 - Radiological Emergency Management Independent Studies - IS 5 - Hazardous Materials A Citizens Orientation Independent Studies - IS 317 - Introduction to Community Emergency Response Team Work Experience Experienced in Windows XP, 2000, NT, ME, 98/95, Novell 4.X, WAN/LAN, Active Directory, Project Management and Systems Network Administration experience Strong Exchange Client, Windows XP/2000/NT/98/95 and MS Office 2003 experience Extensive setup, installation, and configuration experience on Network Servers And Workstations, Desktop, and Laptop PC’s Experienced in providing support for Windows NT 3.x/4.x and Novell 3.x / 4.x clients Expert knowledge of LAN and WAN and related applications Experience in procedural and technical writing, product monitoring, and product management/support, Technical and Customer Support Experience with Remedy Action Request System, , MS Office, SUse Linux Windows 3.XX, 95/98, NT, 2000, and XP systems configuration Team player with professional and positive attitude and excellent communication Skills. 6/95 present - Charles Schwab & Co. Schwab Institutional, Phoenix Arizona Team Lead - Senior Staff Systems Administrator Level III As Team Lead and Senior Staff System Administrator for NT Support group; ensures proper staff coordination and accomplishment of required actions and provides staff direction, overview, and evaluation. Provide technical planning and hardware/software engineering assistance to Information Management (IM) users. As team leader, assigns and directs the work of assigned programs and projects. Responsible for the distribution and management of all NT projects; responsible for the management and maintenance of workstations in a Multi- Master Domain; WINS; DHCP; responsible for 3 domain controllers located nation wide and 35 application servers, located locally, configuration, coordination and troubleshooting of all domain controllers and adjacent components; network security; resolve all hardware and software issues, both local and enterprise wide. 5/93 - 6/95 – Charles Schwab & Co., Phoenix Data Center, Phoenix Arizona Operations Engineer/LAN Administrator Hired on to participate in the Data Center relocation from San Francisco, California to Phoenix Arizona. Responsibilities included but not limited to formalization of data center operational processes, data center setup, installation and setup of data center equipment. Participated in extended training visits to the San Francisco Data Center. Primary functions as a key member; responsible for the live cutover of the new Phoenix Data Center, coordinated nightly production batch processing. 1/89 - 5/93 – Fireman’s Fund Insurance Co., Phoenix Data Center, Phoenix Arizona Computer Operations Specialist, EDP Training Coordinator and ATT&T System 75 Administrator 4/87 - 1/89 – ITT Courier / Alcatel, Tempe Arizona Senior Computer Operator 4/86 - 4/87 – GTE Microcircuits, Tempe Arizona Senior Computer Operator 8/84 - 10/87 – Teleguide Metro Phoenix, Division of the Arizona Phoenix Republic and Gazette, Phoenix Arizona Senior Computer Operator 10/81 - 8/84 – GTE Communications Systems, Phoenix Arizona Computer Operator, Terminal Technician, Printer Operator Military History: 6/84 present – Active member of the U.S. Arizona Army National Guard (Secret Security Clearance) As a certificate Senior Instructor, in the Arizona Army National I am responsible for providing guidance and training for future U.S. Army Officers 6/77 - 7/81 – Active Duty – U.S. Army Awards Schwab Aspire Winner 2 Schwab Institutional Excellent in Service Award Fireman’s Fund Insurance, Annual Award Winner Department of Army and Army Commendation Medal Education Masters of Art – started in October 14, 2003 – presently working on a MA in Business and Organizational Security Management. Bachelor of Arts, September 1984, Saint Leo University, major in Human Resource Administration Microsoft Certificated Professional, (MCP) Windows NT 4.0 Workstation, Windows NT 4.0 Server Federal Emergency Management Association (FEMA) – Emergency Program Manager Reference: Will be provided upon request. |