| Contact Information | |
| Name: | Sigmond Williams |
| Email: | sigwilli (at) hotmail (dot) com [email concealed] |
| Location: | Memphis, Tennessee, United States |
| Resume | |
| Position/Title: | Security System Administrator |
| Resume: |
Sigmond Williams 1752 Eldridge Avenue Memphis, TN 38108 Main 901-274-0194 sigwilli (at) hotmail (dot) com [email concealed] SUMMARY OF QUALIFICATIONS Strong working knowledge of networking, personal computers (Mac & PC), Microsoft Windows 95, 98, 2000,(Professional & Server) & Me, NT (Workstation & Server), XP (Home & Professional) 2003 Server, IBM AS400, Unix and Macintosh various operating systems. I have performed over 9 years of hands-on and real world experience in the Information Technology Industry. I have held positions such as: Network and Systems Administrator, Migration Manager, Backup Operator, Project Lead, Help Desk, Bench Tech, Rollout Lead man, and Digital Videographer with non-linear editing. EMPLOYMENT HISTORY AND ACCOMPLISHMENTS Contract, Memphis, TN McKesson Project Aug 2005 – Aug 2005 • Perform desktop support related tasks in ticket resolution, installation, Active Directory, maintenance and upgrade of computer hardware, software and related peripherals. • Identify, troubleshoot and resolve desktop related hardware, software and network problems. • Hardware support included installing and configuring memory, hard drives, network cards troubleshooting or upgrading faulty equipment as needed. Software duties included installing, upgrading, and maintaining Windows XP and Server operating systems as well as a variety of applications including MS Office 2000 suite technical assistance to users. • Blackberry and Palm support Desktop and laptop hardware specializing in Dell • Administrator changes in Active Directory to migrate user account from Windows NT to AD. Suntrust Bank, Memphis, TN Suntrust Project Jan 2005 – April 2005 • Hardware/software installations of the local Bank Branches. Convert various number of workstations and number of sites as scheduled. All technicians will be expected to remain on site until hardware/software installs are completed. Provide HP systems, printers, and OS/2 & HP-UX server support backup and recovery. Install Cisco switches, Windows XP setup, Novell • Active Directory admin support and implementation. SIG Information Technologies, Memphis, TN Small Business Support Dec 2002 – Jan 2005 • Technical Support Administrator for Several Small Businesses. Purchasing, setting up new PC’s & building LANs. Responsible for maintaining the existing servers at various client locations. Fielding Help desk calls. • Provide systems and server support backup and recovery. Building Active Directory by adding users profiles and printers. First Tennessee Capital Markets, Memphis, TN System Administrator, Media April 2002 – Dec 2002 • Project Lead for Windows 2000 conversion. Migrating and supporting over 650 users to Win2k and using Active Directory to transfer a users roaming profile from an old PC to their new Dell. • Using knowledge of UNIX to configure in-house designed (UNIX) software for users to run across our network. • Schedule rollouts, shipping, and inventory control. Oversee setup of testing labs for research of new software. Disk imaging using Symantec Ghost. Responsible for network connectivity and supporting desktop and applications. • Designed and implemented a LAN & WAN using modems, Ethernet, and DSL modems. Also, making all computers related purchases and procurement paperwork. Install and support in IIS web based programs. UGTV - Underground Television, Memphis, TN PC Administrator March 2001 • Create project ideas, scheduling crews and pre-production. Responsible for post-production editing equipment. computer-based digital video editing software, which reduced editing time from 2 days to a ½ day Cypress Communications, Atlanta, GA IT Engineer Sept 2000 – Jan 2001 • Apply over the phone fixes in phone interviews to eliminate shipping charges, Created imaging CD that returned the PC to its’ original configurations, and that lowered shipping costs and reduced end user downtime. • Taking national help desk calls and in-person assistance to restore optimal operation of PC. Rhodes College, Memphis, TN Desktop/Network Support July 1999 – June 2000 • Converted entire campus 450 staff members to new computers, platform, and software in a 10-week period. Responsible for running the Vertias backups of clients, servers, and web methods on NT Server. • Member of the Computer Center Administrative Staff; involved in making recommendations for purchases of SW/HW, ensuring software licensing; also managing implementation projects and temps and student workers. Converted entire campus from Macintosh to Dell personal computers and upgraded network hardware. • Provide timely support for 2300 users: faculty, staff, and students; maintained Cisco hardware of the campus, Midrange, Dumb Terminals, SUN, Solaris, Oracle, HP Unix network hardware/software and backups for all campus servers in Windows NT Server environment and web based programs. Using UNIX scripting to assist in troubleshooting O’Bannon Television Productions, Memphis, TN Director- Videographer Aug 1997 – Present • Acquired 38 video projects and 3 long-term clients due to an outstanding effort as director and producing shows. • Directed on-location production using a mobile video/editing unit. Work closely with clients to ensure satisfaction. • In charge of setting up and the disassembling of all JVC Digital camera crew for weekly broadcasts. Ducks Unlimited Inc., Germantown, TN Rollout Project Lead, Nov 1998 – May 1999 • 100% upgrade of company computers, this improved user performance, network traffic, and Internet connectivity. • National network transformation to LAN/WAN with Novell NetWare 5; replacing ARC Net with Ethernet; Performing new PC setups using Active Directory, Disk Clone imaging and configuring NetWare, GroupWise 5.5 intranet, Internet Explorer, Netscape, Eicon software to access AS400 mainframe, 3270 mainframe terminal emulation. And AT&T VPN tunneling for remote access security. Working with UNIX programmers to support in house software • Responsible for Power Quest’s Drive Image Pro installations and maintenance of Mac and PC, Novell Netware, user login scripts, printers, setup TCP/IP, gator boxes, Ethernet connections, switches, hubs, and routers, all running on Windows NT & Windows NT UNIX/LINUX Server platforms. • First introduced to supporting UNIX (VI, emacs, Mach Ten shells) running network backup and security programs. Stream International, Memphis, TN Helpdesk Technician Aug 1997 – Nov 1998 • Promoted from entry-level to help desk specialist, then to Mentor for outstanding call times and issue resolution. phone support for Gateway 2000 PC's, users and peripherals. • Gathering insight from personal knowledge, Lotus Intranet, Microsoft TechNet, and Gateway schematic. IBM Corporation, Memphis, TN Laptop Technician March 1994 – May 1997 • Diagnose of IBM and OEM laptop issues, frequently calling customers to confirm diagnoses. • Ordering parts repair using either by hard copy or OS/2 program in Lotus Notes. • Repair process included: extensive knowledge of laptop assembly in replacing corrupt parts, testing fix and restoring all functions to full operation, finally, completing quality assurance check list before shipping. PROFESSIONAL SKILLS AND EXPERINCES Operating Systems: MS DOS, Basic, Pascal, Cobol, Microsoft Windows 3.1, 95, 98, (Professional Server) & Me, XP (Professional & Home) NT (Workstation & Server), OS/2, Macintosh OS 7.1 through 10.1, Unix (Solaris, Perl, Mach Ten., emacs, vi editor, DG & HP ), Linux, Alpha, Sun, Oracle, some C programming and AS400. Network Software: Novell NetWare, GroupWise 5, Lotus (1-2-3, Notes, CC Mail, Smart Suite), Symantec (Norton’s Disk Doctor, Antivirus, Ghost, Firewall, ProComm Plus, Win fax), Veritas Backup Exec, Retrospect Backup, Telnet, Exchange Server, Disk Image Pro, Disk Clone, TCP/IP, Voice over IP, IPX, VPN, and NetMeeting. Desktop and Mobile operation: Microsoft Office (97, Works, 98 for Macs, & 2000), WordPerfect, TechNet for troubleshooting, McAfee Viruscan, Partition Magic, Stuffit, WinZip, Naturally Speaking, Exchange, Outlook, Eudora Lite, Call tracking software (Goldmine, Hercules, Superfly, & Magic), Bellsouth, Earthlink, Mindspring internet software, Netscape, Internet Explorer, Web mail, Eicon for accessing AS400, AT&T VPN, IP Printing, Quick Time, Filemaker Pro, Crystal Reports, Trinity and Final Cut 3 for video editing, Adobe (Premiere, Photoshop, PageMaker, & Illustrator) Macromedia (Director , Shockwave, & Dreamweaver), 3com software for hubs and switch setup. Skills List PC Tech Support experience: 10yrs Novell experience: 7yrs Windows XP: 3yrs, 2000: 6yrs, ME, 98, 95, 3.1 & Mac OS Networking and backup experience: 7yrs Troubleshooting experience: 15yrs Setup of multiple computers: 10yrs Creation of Images: 7yrs Add/delete software: 15 yrs Ability to fix hard drive problems (caused by viruses/and/or downloaded material.): 5yrs EDUCATION University of Tennessee, Knoxville Major: Agricultural Economics and Business, Minor: Computer Science GPA: 3.2, Major GPA: 3.6 A+ Certification Training by Gateway 2000 Inc. |