| Contact Information | |
| Name: | Yashaswi Mudumbai |
| Email: | yashaswimudumbai (at) hotmail (dot) com [email concealed] |
| Location: | chennai, Tamil Nadu, India |
| Resume | |
| Position/Title: | Jr. Security Analyst |
| Resume: |
Yashaswi Mudumbai CONTACT INFO No.18 3rd Main Road, Narayanaswamy Garden, Kodungaiyur Chennai, Tamil Nadu - 600118 yashaswimudumbai (at) hotmail (dot) com [email concealed] Home: 04465274565 Mobile: +919884688220 Network Security Engineer and Microsoft Windows System Engineer OBJECTIVE: A challenging position in an organization which is breaking barriers in the IT industry, where an extraordinary record of creating new trend, exceeding confidence, attitude to improvise and enthusiastic client relations be needed. EXPERIENCE: NOV – 2006 – Till date OCT/2005 – NOV/2006 Aviva 24/7 customer HCL Technologies BPO services Ltd Chennai Chennai Industry ITES – SECURITY ACCESS Previous Designation (HCL) EDCSM AMBASSADOR Work Description • Troubleshooting Networks. • Configuring Installing Windows based components. • Configuring Wireless and Wired router configurations. • Handling L2 escalation calls. • Troubleshooting complex wireless issues through remote assistance. Role & Responsibilities • Handling Tier 2(L2) escalation calls. • Handling second level troubleshooting calls. • Training new agents. • Maintaining CSAT. Achievements • Best Performer for consecutive three months • Quality Star • Maintained highest quality in the team till date • Have maintained 96% CSAT • Played a vital role in improving the customer satisfaction scores to 96 % and FCR scores to 80 % within first three months. Current Designation (AVIVA) Quality Rep Work Description • Creating Racf id’s on Mainframe and VIA id’s on Win2003 active directory. • Providing Monetary limits and adding DB2 groups for users • Connecting users to their appropriate domains and adding groups. • Adding APPS & CICS. • Working on different AS400 mainframe systems (Bonus & Perth Mainframe). • Verifying the access given by agents. • Tracking rework percentage and to maintain team’s rework percentage <1%. Role & Responsibilities • Reporting Quality progress and achievements to the leadership team. • Reporting Quality percentage and rework percentage on a daily basis to the onsite leadership team. • Conducting weekly team huddle and providing feedbacks. Achievements • Best Performer for consecutive three months • Maintained 0% rework till date. • Maintained team’s rework percentage <0.5% till date. • Designing Quality Monitoring Template. • Played a vital role in decreasing team’s rework percentage. EDUCATION: MASTER’S DEGREE IN BUSINESS MANAGEMENT (MBA) UNDERGOING. Since Sep/2005 ICFAI Tamil Nadu-Chennai Bachelor's Degree in Business Management (BBA) 5/1/2005 University of Madras Tamil Nadu-Chennai TECHNICAL QUALIFICATION CERTIFICATIONS SKILL LEVEL LAST USED/EXPERIENCE Installing, Configuring and administering Microsoft Windows 2000 Server. I have finished my Microsoft Certification <MCP> exam no <70-215>. My MCP ID: < 3475413>. Intermediate 1 years Hardware Troubleshooting. Advanced Diploma in Computer Hardware Engg(ADCHE) Intermediate 1 years Masters Diploma in Networking (MNET). Intermediate 1 years EC- Council’s Certified Ethical Hacker (CEH). Tools used; Solar winds, accunetix, snort, nessus and various penetration testing tools. Beginner 3 Months Cisco Certified Network Associate. I have cleared my certification <CCNA> exam no <640-801>. My Reg. ID <213193722> Intermediate 1 years GENDER MALE Date of Birth 7th May 1984 Father’s Name Veeraraghavan Mudumbai Passport Number G6605590 REFERENCES Reference Name Vagmi Mudumbai Reference Company SAP Labs India Pvt Ltd Reference Title Development Specialist Phone +919986033203 Type Personal Miscellaneous |