| Contact Information | |
| Name: | chris troyer |
| Email: | cactusrat (at) gmail (dot) com [email concealed] |
| Location: | phoenix, Arizona, United States |
| Resume | |
| Position/Title: | Jr. Security Analyst |
| Resume: |
Chris Troyer 602.295.4361 cactusrat (at) gmail (dot) com [email concealed] Objective To obtain a contract/position in the Information Technology arena that challenges both my expertise, and over 8 years experience with a company that through forward thinking and strategic decision making can effectively utilize what I have to offer, and provide an environment that rewards excellence. Summary Over 8 years of experience with enterprise and web software architecture and engineering, technical and business analysis, and management of engineering life cycle. Broad technical expertise with exposure to many environments, methodologies, topologies and best practices. Highly skilled with network architectures and patterns, systems/performance analysis, databases, and servers. Able to deliver a project from a concept through deployment. Ability to work well with others across many organizations including development, sales, marketing, finance, and customer support. Strong time management skills and proven ability to manage multiple tasks and meet all schedules. Excellent written and verbal communications skills with demonstrated commitment to producing high quality documentation. Professional demeanor and strong work ethic. Experience 3/2006 – current Singo Solution (02/07-current) & MSA (3/06-1/08) Tempe/Arizona PC & PDS Administrator Currently provide network administration, database administration, primary dialer support, desktop support, and project management services for customer. General: Mentor and manage junior staff members, their workloads and oversee their efforts/assignments (team of 3). Manage projects from inception to technical documentation stage and manage associated task assignment and tracking. Work well with others across many organizations including development, sales, marketing, finance, and customer support. Technical: Responsible for administration and management of AVAYA PDS dialer servers running HP-UX, associated hardware support, and job related functionality. Duties included performance tuning and regular optimizations on systems with a very heavy transactional workload. Responsible for backup and disaster recovery of 12 dialer servers in the organization, using HP Ignite. Responsible for the administration and configuration of Active Directory objects and organizational units. Responsible for the creation of PDS core images for fail over and business continuity. 10/2001 – 2/2006 BankOne/Chase Phoenix/Arizona Senior Dialer Administrator Provided dialer support, help desk, and custom development services for customer. General: Responsibilities included design, development, and management/support of AVAYA PDS systems. Was on team of 6 members, working together to achieve the same goals. Worked well with others across many organizations including development, sales, marketing, finance, and customer support. Implemented projects, as well as manage. AVAYA Systems Supervisor certified. AVAYA Producer certified. Technical: Created and maintained many reports reports vital to day to day business operations. Created and maintained various types of campaigns for over 200 agents on a daily basis. Setup the DDS tape backup process Main contact point with AVAYA help desk to maintain operation of PDS systems. All PDS system ran on HP-UX 8/1998 – 10/2001 MSA Solutions Tempe/Arizona Consultant Provided networking, support, and administration services for customer. Details available upon request. Skills Skill Level Experience HP-UX Intermediate 7 years Open Office 2.0/2.2 Intermediate 2 years Centos/Fedora Intermediate 4 years Ubuntu/Debian Intermediate 2 years Slackware Beginner 1 year yum, rpm, apt-get, pkgtools, tar Intermediate 3 years ssh Intermediate 3 years sftp, ftp, scp Intermediate 3 years telnet Intermediate 7 years crontab Intermediate 3 years vi Intermediate 5 years shell scripting Intermediate 3 years NFS and Samba Intermediate 3 years Microsoft Active Directory Intermediate 3 years MS Office 95/97/2000/XP/2003 Expert 11 years Windows 95/98/ME/NT/2000/XP/2003 Expert 10 years MS FrontPage 97/2000/2002 Expert 6 years Education ITT Technical Institute Tempe/Arizona Currently enrolled in Bachelors program for Information System Security receiving 3.7 GPA, 60% complete References Available upon request. |